- 10% OFF your first order. Use code New customers only
- Free delivery across the UAE
- Pay securely online
FAQs
Quick answers to what people ask us most. If yours is not here, write to us.
Ordering and payment
How do I pay?
Online, by card at checkout. We do not offer cash on delivery.
Are there any extra fees?
No. The price on the page is in AED and is final. Delivery is free on every order, so nothing is added at checkout.
Can I change or cancel my order?
If it has not been dispatched yet, yes. Contact us with your order number and we will cancel it and refund you in full.
Delivery and tracking
How long does delivery take?
6 to 14 business days (Monday to Friday) anywhere in the UAE. It is an estimate, and we show it again at checkout and when you track your order.
How do I follow my order?
Open the Track order page and enter your order number with your email or mobile number. No account needed.
My tracking says “Pending customs clearance”. Is something wrong?
No. Some parcels are held for a routine customs check. It does not need anything from you unless we contact you, and the status updates as soon as the parcel moves.
Setting up
Is it easy to set up?
Most products work straight out of the box. Each product page lists what is in the box and anything else you need, such as batteries or a plug.
Do I need tools?
Usually none. If a product attaches with adhesive or a clip, the product page says so, and if you are unsure, ask us before you order.
Returns
Can I send something back?
Yes, within 7 days of delivery if it is unused and in its original packaging. Our Refund Policy has the details.
What if it arrives damaged or is the wrong item?
Tell us within 7 days with a photo. We will replace it or refund you, and we cover the return.
